Cradlepoint’s comprehensive support is included in all NetCloud Packages for Branch, Mobile, and IoT.
24x7 self-service technical assistance with Cradlepoint Connect included in Cradlepoint Support:
- Online support cases**, knowledge articles*, how-tos**, forum discussions*, calendar
- 24x5 chat**
- 24x7 phone support**
- Weekdays – live support
- Weekends – emergency only (target response time- maximum 2 hours)
- Advanced Exchange: next business (or best available) day replacement
- 3-year hardware warranty from date of purchase of all networking devices sold in NetCloud Packages
- Limited lifetime warranty for all hardware products covered under an active NetCloud Service Plan
*No login required.
Update Your Cradlepoint Network
Cradlepoint’s NetCloud Packages provide 24x7 support, NetCloud service plans, and a device that delivers superior connections as well as security, performance, and functionality for your business.
For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.