Support Services

Introducing Cradlepoint Connect, a collaborative new community designed to help you find what you need from all Cradlepoint sources faster: how-tos, best practices, and collaborative interaction with Cradlepoint experts and industry peers.

Cradlepoint Connect logo


Cradlepoint Connect replaces the Connect Portal and can be bookmarked at


In Cradlepoint Connect, you will find:


Cradlepoint Connect How-Tos img

Includes training, videos, articles, and policies to fully explore the value of your Cradlepoint solutions.**

Cradlepoint Connect Forums img

Provides a place for customers, partners, and Cradlepoint experts to discuss products, solutions, and best practices.*

Cradlepoint Connect Support img

Find support phone numbers, open an electronic case, initiate a chat session, review current support cases, review Cradlepoint entitlements.**

Cradlepoint Connect NetCloud img

Link to NetCloud Status page, download NetCloud OS to upgrade device firmware, or link to NetCloud Client download page for devices on your perimeter network.*



  • Search: Improved search of all online resources (Knowledge Base, Forums, and Cases).*
  • Ideas: Give Cradlepoint ideas to improve support or Cradlepoint Connect.**
  • Calendar: Find out about upcoming events, webinars, and special hours at Cradlepoint Global Customer Success and Support.*


Full access to Cradlepoint Connect requires authentication. Login with your current Connect Portal credentials or request access.


*No login required.
**Login required.


Read the Community Guidelines
Review the Rules & Etiquette

Update Your Cradlepoint Network

Cradlepoint’s NetCloud Solution Packages provide 24x7 support, NetCloud software subscriptions, and a device upgrade that simultaneously delivers better security, performance, and functionality for your business. Learn more about NetCloud Solution Packages or to learn how to refresh your Cradlepoint legacy products.


For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.