Support Services

Connect Portal

 

Login to the Connect Portal to find out about:

 

  • iconNetCloud OS Upgrades
  • iconSupport Cases
  • iconSubscription Services
  • iconOnline Documentation
 

Create a Connect Portal account


Knowledge Base Search

 

Search by Cradlepoint product, service or feature.

 

 

 

Visit Knowledge Base

 

Knowledge Base by Product

 


Contact Support

 

If you still need help and have CradleCare, choose your method of contact:

 

Call icon Call Toll Free

 

North America:

Support Hours of Operation:
6 a.m. to 6 p.m. (MDT)

 

U.S./Canada +1 855 813 3385

 

EMEA:

Support Hours of Operation:
9 a.m. to 9 p.m. (GMT)

 

U.K. +44 800 808 5418
France +338 05 11 84 22
Germany +49 800 100 6818
Spain +34 900 809 092
South Africa +27 87 551 8088*

 

*Local number

 

APAC:

Support Hours of Operation:
9 a.m. to 9 p.m. (AEST)

 

Australia +61 1 800 861 525
New Zealand +64 80 045 3793
Japan +81 80 0080 7919
Singapore +65 800 852 6321

 

 

Chat icon Chat with Support

 

Live Chat with a Support Agent is generally available Sunday 5 p.m. through Friday 6 p.m. (MDT). Availability may vary due to U.S. and U.K. holidays, as well as other circumstances. Please check the Important Announcements for any Support closure information.

 


Update Your Cradlepoint Network

 

Add CradleCare back to your network with a router upgrade that simultaneously delivers better security, performance and functionality for your business. Learn how to refresh your Cradlepoint legacy products.

 

For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy.


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